Terms & Conditions of Sale
General conditions governing online orders and home deliveries pursuant to Italian Consumer Law.
Pizza Kebab San Pietro
Sede: Viale Ingelheim 28, San Pietro in Cariano, 37029
Partita IVA: IT04512340231 | REA: VR-432100
Telefono: +39 045 473 1352 | Email: info@pizzakebabsanpietro.it
1. Subject Matter of the Service
These Terms and Conditions govern the sale and delivery of fresh food items (pizza, kebab, hot dishes, beverages) ordered online via this website for pickup or home delivery within our delivery zones.
2. Pricing and Payment Terms
- All prices shown on the online menu are in Euros (€) and inclusive of applicable VAT.
- Online payments are processed securely in advance at checkout via Stripe (supporting Visa, Mastercard, American Express debit/credit cards).
- The order is formally accepted and queued in the kitchen upon successful payment transaction confirmation.
3. Delivery Terms & Minimum Spend
Home delivery is subject to minimum order amounts depending on the customer municipality:
Late-night surcharge:
For deliveries performed after midnight (00:00 - 06:00 Italy time) a late-night surcharge of €1.50 applies.
Customers must provide a valid phone number and remain reachable at the delivery address. If the courier arrives and the customer is not reachable after reasonable attempts, the order is considered fulfilled and non-refundable.
4. Right of Withdrawal Exemption (Art. 59 Consumer Code)
Pursuant to Article 59, paragraph 1, letter d) of Italian Legislative Decree no. 206/2005 (Consumer Code), the 14-day statutory right of withdrawal is expressly excluded for distance sales of goods that deteriorate rapidly or have a short expiration.
Because our pizzas, kebabs, and hot dishes are freshly prepared on demand for immediate consumption, cancellation or return after preparation has started is not possible under the law.
5. Allergens & Complaints
In compliance with EU Regulation 1169/2011, allergen information is readily accessible in our Allergens Guide. In case of order discrepancy or issues upon delivery, customers should immediately inform the store by phone for prompt resolution.
6. Governing Law & Dispute Resolution
These Terms are governed by Italian law. Any dispute involving consumer transactions is submitted to the competent court of the consumer’s residence.
Pursuant to Art. 14 of EU Regulation 524/2013, European consumers may also use the online dispute resolution platform: https://ec.europa.eu/consumers/odr.